eQA Manager system is an application that manages and maintains lists of issues, as needed by Vensoft. Issue tracking systems are commonly used in an Vensoft's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that vensoft's other employees. Vensoft issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data.
Issues can have several aspects to them. Each issue in the system may have an urgency value assigned to it, based on the overall importance of that issue. Critical issues are the most severe that should be resolved in the most expedient way possible, taking precedence over all other issues. Low or zero urgency issues are minor, and should be resolved as time permits.
