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Technical Support

VAssure has been a trusted support partner to leading technology product companies in diverse fields like computing platforms, peripherals, storage, datacom, telecom and networking, semiconductor and consumer electronics industries. Our engineers in TAC (Technical Assistance Centre) provide resolutions to complex technical problems and carry out lab based triage / simulation of customer problems and provide hot fixes and workarounds.

Key Features of Technical Support

Answer questions
Provide advice on system usage
Assist with system configuration
Use broad product knowledge
Isolate problem
Troubleshoot with customer
Communicate with customer till call closure
Manage escalation
Update database
New recipe creation