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Wintel

With its extensive experience in IT Infrastructure Management of Wintel Servers, VAssure provides customers with effective management of servers, increased agility to adapt and evolve with technology, ability to manage complexity within the environment and reduced risk from business and technology perspectives. Wintel services are delivered from onsite / offshore delivery centers including Global Command Center (GCC).

Key Highlights

Vast expertise and experience in delivering Wintel services to various customers worldwide
Matured onsite / offshore service definitions and delivery mechanism
Depth of service coverage from administration to value added services
Highly trained team of Wintel professionals, certified by Microsoft
Well defined L1, L2 and L3 skill definitions
Defined Service Level Agreement (SLA) unique to every business environment
ITIL certified structured onsite / offshore responsibility and task definitions
Element-based pricing model
Virtual Resolution Group (RG) to handle field escalations
Center of Excellence (CoE) to implement best practices in the industry
Strong relationship with Microsoft

Wintel Service Offerings

Services	Tools
Windows system administration Active directory administration Citrix server administration Microsoft back office server administration	Active directory console Windows administrative tools Microsoft operations manager GFI Monitor NetIQ Monitor BMC Tivoli HP OpenView

VAssure has strong base of close to 1000+ trained Wintel professionals serving worldwide customers, including India. With more than 25 customers around the globe and 100 customers in India, VAssure constantly strives to raise the bar in customer satisfaction. The service offerings are based on ITIL service delivery framework, which is BS15000 certified.