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Production Operations

VAssure’s Production Operations provides end-to-end support on the entire gamut of data center operations. We provide centralized proactive monitoring and management of all infrastructure elements from our Global Command Center (GCC) and Offshore Support Centers (OSC). Through a measure of stringent and consistent quality processes, tools and technologies, automated resolutions of incidents and requests, along with reporting portal and continuous process improvements, the Production Operations has been providing quality services.

Production Operation Services

Services Offerred	Capabilities Delivered
Command Center Operations Services	Event / alert monitoring of all infrastructure elements (mainframe, servers, networking, storage, database, etc.) Fault isolation - False positive / false negative, event correlation and suppression Qualifying the alert / call Resolving using Standard Operating Procedures (SOP) Assigning to the respective group in case not resolved using SOP Escalation and follow-up, as required, through service desk or pre-agreed mechanism Performing daily / shift related system checks - based on SOP Reporting - based on above parameters
Backup / Restore Services	Batch job monitoring and fixing job failures / amends Scheduling (add / modify and delete batch jobs) Migration from Cron Installation, configuration and performance management of batch environment Reporting
Backup / Restore Services	Backup and Restore session monitoring Vaulting of tapes Tape operations (planning for scratch media, labeling, insertion, scratch media, inventory, etc.) Tool support: Backup and restore scheduling, installation, configuration, performance management, migration Reporting - based on above parameters