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Desktop Management Services

To manage cost, complexity and an ever-changing technology, VAssure’s Desktop Manage- ment Support Services combines concepts of remote management and automated tools to offer tailor-made and best-fit solutions for desktop management. Desktop Management Support Services offers the entire gamut of desktop services from procurement to disposal.

VAssure currently supports over 350,000 plus desktop computer systems across the globe through consultants, highly qualified engineers, experienced managers and a comprehensive back-office technical team. VAssure has also forged strategic alliances with most of the industry leading products principals. VAssure can provide desktop services through: a) remote support, b) direct support through VAssure engineers, or c) through partners, or a combination of the above.

Desktop Management Services

Asset management
Planning & testing
Procurement assistance
Standard built, staging and imaging
Deployment
User support
Install, move, add, change (IMAC)
Technology refresh
Disposition

Services Offerred	Capabilities Delivered
Physical Asset Management	Inventory management Electronic distribution Version tracking License tracking Usage monitoring Refresh / retirement Provisioning
Contractual Asset Management	License compliance RFP preparation and review Negotiations Contract maintenance Supplier management Service-level management
Financial Asset Management	Procurement Budget Cost control Chargeback Operational efficiencies
Tools Expertise	CA asset management suite Remedy asset management suite Peregrine asset centre