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Remedy Upgrades

Technology solutions must be flexible and adaptable to changing business requirements and BMC Software is constantly incorporating new features and functionality into its AR System® and IT Service Management (ITSM) software suites to address today's dynamic business environment. The benefits of these new features and functionality have both financial and operational impacts on IT. Successful upgrades require comprehensive project plans that consider and work through any potential pitfalls. VAssure BSM upgrades begin with an overall system assessment, while actively engaging with your IT staff at every stage of the project. This allows you to optimize the time to market while reaping the benefits.

Why Upgrade?

Decrease your application maintenance costs
Increase the efficiency of your staff and systems
Maximize the benefits of your IT investment
Take advantage of new system features, functionality and compatibility requirements out of the box
Enable your application to use the latest hardware, operating system, and database versions

Why VAssure BSM?

Over 250 Remedy engagements completed across verticals
Out of the box and custom application integrations

Technical depth and expertise on large projects
RAC (Remedy Approved Consultant) and CSS (Customer
Service and Support) Certified Consultants on staff
Remedy Approved Level 1 Product Support Provider
Remedy Onsite Education Provider

Practical 7.x Experience
Trained and Certified ITSM 7.x Consultants
Customer Proof of Concepts
Work with 'Early Adopter' Customers
Providing thought leadership around AR System® 7.x and ITSM 7.x
Actively engaged and delivering Enterprise deployments of ITSM 7.x

Active participation in 7.x Pre-Release programs
Product Council participation
Relationships with Product Managers
Dedicated staff for Pre-release programs
Understand the technical and business impacts of AR System®7.x and ITSM 7.x

Understand the benefits and implications of CMDB
How does change now impact your Remedy environment tomorrow

Visibility into product vision for objective technical advice
Plan for the future while implementing today

Accelerators & Custom Integrations
Tools and Templates to accelerate your project
Custom built workflow enhancements and applications
Integrations to complimentary technologies

Involvement in Remedy User Community
Speaking engagements at local and national Remedy User
Groups
Host local Remedy User Groups

Application Management, on Demand
Support: First level problem resolution and single point of contact
Management: Application Management of packaged and custom applications
Maintenance & Enhancement: Additional support for your Admin team

Professional Associations
Help Desk Institute (HDI)
IT Service Management Forum (itSMF)

The Value of VAssure

Extensive Upgrade Experience: Over 250 Remedy engagements completed; broad experience across verticals, out of the box and custom applications and integrations.
BMC Remedy Technical Center of Excellence: A combined Remedy technical experience spanning over a decade across application suites, release versions and technical certifications.
Fixed Time, Fixed Price Engagements: No hidden surprises, your costs are identified before the beginning the project.
Complete Risk Management: VAssure BSM mitigates risk with a comprehensive migration plan to maintain business continuance and minimize downtime associated with migration and release.
Quick and Consistent Deployment: Our extensive Remedy expertise allows for efficient and effective upgrades, migration and deployment.
Cost Savings of up to 50%: We help complete your upgrade faster, with minimal risk and higher quality development to save time and money.
IT Service Management Consulting: Upgrade to Information Technology Infrastructure Library (ITIL) awareness and compliancy as part of your overall migration strategy.

Features of Remedy AR System ® v7.x

Global Enterprise Management

End-to-end Unicode support
Enhanced integration and support for authenticating users across your BMC Remedy AR System applications

Administration of a Dispersed IT Environment

Differentiation between BMC Remedy AR System developers and administrators
New “Find” functionality makes it easy for application developers to search specific workflow, forms, or fields
based on keywords.
Extended audit capabilities improve data management and reporting across BMC Remedy AR System-based applications.

End-user Visualization and Usability Support

Tree Control field allows graphical selection and manipulation of application data
Navigation bars increase application usability by dynamic, menu-driven input selection from end users.
Data Visualization plug-in provides an unlimited ability to
link graphical representation with BMC Remedy AR
System data and workflow.

Features of Remedy ITSM Suite Version 7.x

Integrates ITIL processes with service desk, incident, problem, change, asset, and service level management workflows
Unifies ITIL processes with integration to systems management for proactive and continuous improvement
of service quality
Synchronizes processes around a single view of infrastructure and business dependencies with the
Accelerates implementation of ITIL with out-of-the-box workflows integration on a single platform, data model, and UI
Enables enterprises to serve multiple customers with one server via a multi-tenant architecture
CI Relationship Viewer is available from the Manager Console and can be used to view CI relationships in a topology.